Gaya APA

Kaplan, D, S., Rieser, C. (1994). Service success : lessons from a leader on how to turn around a service business / Daniel S. Kaplan, Karl Rieser . New York: John Wiley n Sons.

Gaya MLA

Kaplan, Daniel, S.., Rieser, Carl. "Service success : lessons from a leader on how to turn around a service business / Daniel S. Kaplan, Karl Rieser". New York: John Wiley n Sons, 1994. Textbook.