S., K., D., Carl, R.(1994).Service success : lessons from a leader on how to turn around a service business / Daniel S. Kaplan, Karl Rieser .New York:John Wiley n Sons.
Gaya MLA
Kaplan, Daniel, S.., Rieser, Carl."Service success : lessons from a leader on how to turn around a service business / Daniel S. Kaplan, Karl Rieser".New York:John Wiley n Sons,1994.Textbook.