Marshall, S., J., K., K.(1993).Putting total quality management to work : what tqm means, how to use it n how to sustain it over the long run / Marshall Sashkin, Kenneth J. Kiser .:.
Gaya MLA
Sashkin, Marshall., Kiser, Kenneth, J.."Putting total quality management to work : what tqm means, how to use it n how to sustain it over the long run / Marshall Sashkin, Kenneth J. Kiser".:,1993.Textbook.