Gaya APA

Sashkin, M., Kiser, K, J. (1993). Putting total quality management to work : what tqm means, how to use it n how to sustain it over the long run / Marshall Sashkin, Kenneth J. Kiser . : .

Gaya MLA

Sashkin, Marshall., Kiser, Kenneth, J.. "Putting total quality management to work : what tqm means, how to use it n how to sustain it over the long run / Marshall Sashkin, Kenneth J. Kiser". : , 1993. Textbook.