Gaya APA

Barlow, J., Moller, C. (1996). A Complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow, Claus Moller . : .

Gaya MLA

Barlow, Janelle., Moller, Claus. "A Complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow, Claus Moller". : , 1996. Textbook.