Doug, D. et al.(1995).Customer integration : the quality function deployment (qfd) leaders's guide for decision making / Daug Daetz, Bill Barnard, Rick Norman .New York:John Wiley n Sons.
Gaya MLA
Daetz, Doug. et al."Customer integration : the quality function deployment (qfd) leaders's guide for decision making / Daug Daetz, Bill Barnard, Rick Norman".New York:John Wiley n Sons,1995.Textbook.