J., H., T.(1995).The quality systems manual : the definitive guide to the ISO 9000 family and tickIt / Terence J. Hall .New York:John Wiley n Sons.
Gaya MLA
Hall, Terence, J.."The quality systems manual : the definitive guide to the ISO 9000 family and tickIt / Terence J. Hall".New York:John Wiley n Sons,1995.Textbook.