Gaya APA

Armistead, C., Rowland, P. (1996). Managing business processes : BPR and beyond / Colin Armistead, Philip Rowland . : John Wiley n Sons.

Gaya MLA

Armistead, Colin., Rowland, Philip. "Managing business processes : BPR and beyond / Colin Armistead, Philip Rowland". : John Wiley n Sons, 1996. Textbook.