Andy, B. et al.(2004).Mengutamakan pelanggan : putting customers first / Andy Bruce, Ken Langdon; penyunting, Yulia; penerjemah, Fuad (Cet.1).:.
Gaya MLA
Bruce, Andy. et al."Mengutamakan pelanggan : putting customers first / Andy Bruce, Ken Langdon; penyunting, Yulia; penerjemah, Fuad".Cet.1:,2004.Textbook.