Haji, B., K.(2024).Mengukur Kinerja Pelayanan dan Kepuasan Konsumen: Service Performance and Custumer Satisfaction Measurement. Edisi Revisi (Ed. Revisi, Cet.6).Bandung:Pustaka Reka Cipta.
Gaya MLA
Haji, Bahrul, Kirom,."Mengukur Kinerja Pelayanan dan Kepuasan Konsumen: Service Performance and Custumer Satisfaction Measurement. Edisi Revisi".Ed. Revisi, Cet.6Bandung:Pustaka Reka Cipta,2024.Textbook.