Pusat Akses Informasi Perpustakaan
Book's Detail
| The eleventh commandment transforming to "Own" customers | |
|---|---|
| Pernyataan Tanggungjawab | Sandra Vandermerwe |
| Pengarang | Vandermerwe, Sandra - Personal Name |
| Edisi | |
| No. Panggil | 658.812 VAN e |
| ISBN/ISSN | 0 471 95823 9 |
| Subyek | Customers relations Customer satifaction Customer |
| Klasifikasi | 658.812 |
| Judul Seri | |
| GMD | Textbook |
| Bahasa | English |
| Penerbit | John Wiley n Sons |
| Tahun Terbit | 1996 |
| Tempat Terbit | Canada |
| Deskripsi Fisik | xiv, 244 hlm.: ilus.; 23 cm |
| Info Detil Spesifik | |
| Lampiran Berkas | LOADING LIST... |
| Ketersediaan | LOADING LIST... |