Gaya APA

Rieser, C., Kaplan, D, S. (1994). Service success : lessons from a leader on how to turn around a service business / Daniel S. Kaplan, Karl Rieser . New York: John Wiley n Sons.

Gaya MLA

Rieser, Carl., Kaplan, Daniel, S.. "Service success : lessons from a leader on how to turn around a service business / Daniel S. Kaplan, Karl Rieser". New York: John Wiley n Sons, 1994. Textbook.