Gaya APA

Kiser, K, J., Sashkin, M. (1993). Putting total quality management to work : what tqm means, how to use it n how to sustain it over the long run / Marshall Sashkin, Kenneth J. Kiser . : .

Gaya MLA

Kiser, Kenneth, J.., Sashkin, Marshall. "Putting total quality management to work : what tqm means, how to use it n how to sustain it over the long run / Marshall Sashkin, Kenneth J. Kiser". : , 1993. Textbook.