Gaya APA

Moller, C., Barlow, J. (1996). A Complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow, Claus Moller . : .

Gaya MLA

Moller, Claus., Barlow, Janelle. "A Complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow, Claus Moller". : , 1996. Textbook.