Gaya APA

Norman, R. et al (1995). Customer integration : the quality function deployment (qfd) leaders's guide for decision making / Daug Daetz, Bill Barnard, Rick Norman . New York: John Wiley n Sons.

Gaya MLA

Norman, Rick. et al. "Customer integration : the quality function deployment (qfd) leaders's guide for decision making / Daug Daetz, Bill Barnard, Rick Norman". New York: John Wiley n Sons, 1995. Textbook.