Gaya APA

Hall, T, J. (1995). The quality systems manual : the definitive guide to the ISO 9000 family and tickIt / Terence J. Hall . New York: John Wiley n Sons.

Gaya MLA

Hall, Terence, J.. "The quality systems manual : the definitive guide to the ISO 9000 family and tickIt / Terence J. Hall". New York: John Wiley n Sons, 1995. Textbook.