Gaya APA

Ould, M, A. (1995). Business processes : modelling and analysis for re-engineering and improvement / Martyn Ould . : John Wiley n Sons.

Gaya MLA

Ould, Martyn, A.. "Business processes : modelling and analysis for re-engineering and improvement / Martyn Ould". : John Wiley n Sons, 1995. Textbook.