Gaya APA

Rowland, P., Armistead, C. (1996). Managing business processes : BPR and beyond / Colin Armistead, Philip Rowland . : John Wiley n Sons.

Gaya MLA

Rowland, Philip., Armistead, Colin. "Managing business processes : BPR and beyond / Colin Armistead, Philip Rowland". : John Wiley n Sons, 1996. Textbook.