Gaya APA

Tjiptono, F. (2001). Prinsip-prinsip total quality service (TQS) / Fandy Tjiptono (Ed.ke-2, Cet.2). : .

Gaya MLA

Tjiptono, Fandy. "Prinsip-prinsip total quality service (TQS) / Fandy Tjiptono". Ed.ke-2, Cet.2 : , 2001. Textbook.