Gaya APA
Creech, B. et al
(1996).
Lima pilar (manajemen mutu terpadu)TQM
.
Jakarta:
Bina Rupa Akssara Publising.
Gaya MLA
Creech, Bill. et al.
"Lima pilar (manajemen mutu terpadu)TQM".
Jakarta:
Bina Rupa Akssara Publising,
1996.
Textbook.