Gaya APA

Tjiptono, F., Chandra, G. (2013). Service, Quality & Satisfaction Edisi 3 (Ed.ke-3, Cet.2). Yogyakarta: .

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, Quality & Satisfaction Edisi 3". Ed.ke-3, Cet.2 Yogyakarta: , 2013. Textbook.